Frequently Asked Questions

All Etan trampolines and spare parts are produced exclusively using European materials at Etan’s own production facility in Bosnia and Herzegovina. Curious about our story? You can read more about it here.

Absolutely! Etan Trampolines has its own showroom in Boxtel (North Brabant, The Netherlands). Several trampolines are available to try out, including:

Etan Premium trampoline on legs 281 x 201 cm / green

Etan Premium trampoline on legs Ø 305 cm / grey

Etan Premium Inground trampoline Ø 366 cm / black

Etan PremiumFlat trampoline 310 x 232 cm / green

Etan Sky-Flyer Inground trampoline Ø 305 cm / grey

Also on display in our showroom, but not available for testing:

Etan UltraFlat trampoline 366 x 366 cm

We recommend keeping at least two metres of free space around every trampoline. This helps prevent children from bumping into walls, fences or other objects while jumping.

Levelling a trampoline is important to prevent it from standing unevenly. Depending on your trampoline model, check whether the ground is level before installation. An inground trampoline is placed into a pit, so it’s essential that the edges of the excavated hole are level. With a flat to the ground trampoline, you dig a flat pit and place paving slabs where the legs will stand. These slabs reinforce the trampoline frame and help prevent subsidence.

Yes, anchoring a trampoline is strongly recommended, especially in windy conditions. With the Etan trampoline anchoring set, trampolines on high legs can be securely and easily fixed in place to ensure safety. Anchoring is not necessary for inground or flat to the ground trampolines.

Trampolines come in many different models, shapes and sizes, which can make choosing the right one challenging. With our Trampoline Buying Guide, you can determine in just a few steps which Etan trampoline best suits your situation. Still unsure? Please contact our customer service team — they will be happy to provide expert advice.

Which trampoline is the best depends on several factors, such as the quality of the materials used. However, your personal situation is just as important — what may be the best trampoline for someone else does not necessarily have to be the best choice for you. In this blog article, we explain the differences between all Etan trampolines in more detail.

Both an inground trampoline and a flat to the ground trampoline need to be installed in the ground. There is one clear difference: an inground trampoline still protrudes approximately 30 centimetres above ground level, while a flat to the ground trampoline is completely level with the lawn. It is not possible to attach a safety net to a flat to the ground trampoline, whereas this is possible with an inground trampoline.

At Etan Trampolines, we support the following payment methods, among others:

✓ iDEAL
✓ Bancontact
✓ PayPal
✓ Mastercard
✓ VISA
✓ Apple Pay
✓ Google Pay
✓ Klarna
✓ American Express

It may occur that not all payment methods are available at the same time, for example due to restrictions from the payment provider, transaction limits, or your location. In that case, we ask you to choose an alternative payment method.

If you are unsure, please contact our customer service — we will be happy to look for a suitable solution together with you.

Yes, through Klarna, we offer the option to pay after delivery. This means you receive your trampoline first and pay afterwards — convenient if you want to inspect the delivery first or pay at a later moment. Please note that Klarna applies its own terms and credit checks. If your Klarna application is not approved, this payment option will not be shown during checkout.

Within the Netherlands and Belgium, shipping is free for orders with a minimum order value of €199. If the order value is lower, shipping costs are €6.95 in the Netherlands and €9.95 in Belgium.

Etan trampolines and parts are shipped throughout Europe. Shipping costs are displayed during checkout. If your desired destination is not available in our checkout, please contact our customer service team. They will be happy to provide you with a suitable shipping offer.

To return a product, you must complete the return form. This form also contains all necessary information about the return process.

If you ordered the product via etantrampolines.com, you have 30 calendar days to return the product, starting from the day the package is delivered.

For small parcels, such as a jumping mat or a set of springs, returns are free of charge. Please note that any shipping costs already paid will not be refunded.

For returning trampoline safety pads and trampoline safety nets, a collection will be scheduled at your address. The return costs are €25 and will be deducted from the refund.

When returning a complete trampoline, a collection will also be scheduled. In this case, the costs amount to €50 and will be deducted from the refund. Please read all details about our return policy here.

After we have received and processed your return, we will initiate the refund within 5 working days. The time it takes for the amount to appear in your account depends on the payment method used.

The warranty periods for trampolines vary depending on the type of trampoline. All applicable warranty periods can be found on the relevant product page. A complete overview is also available on the Warranty page.

Yes, on the long side of our rectangular Premium trampoline, one of the top rails contains a bend. This design makes the frame stronger. In addition, the bend prevents the frame from being pushed inward due to the forces generated during jumping.

All installation instructions can be found on the product pages and on our dedicated dig-in instructions page. There you will find step-by-step guidance on how to neatly install your inground or flat to the ground trampoline.

Assembling a trampoline is not difficult, but it is important to carefully follow the included instructions. This ensures the trampoline is assembled safely and helps prevent accidents. In addition to the printed manuals, all instructions are also available online. View all manuals here.

Yes, absolutely! Etan offers a professional trampoline installation service in The Netherlands. We transport the trampoline to your location, excavate the pit to the correct dimensions, remove the soil if selected, and assemble the trampoline. This way, you don’t have to worry about anything, and children can start enjoying their trampoline within a single day. Read more about the Etan trampoline dig-in service here.

No time or desire to assemble your trampoline yourself? No problem — we are happy to take care of it for you, if you're situated in The Netherlands. We deliver the trampoline to your garden and assemble it professionally. This allows children to enjoy maximum jumping fun within just a few hours. Want to know more about our assembly service? Read more here.

Yes, individual trampoline parts for both current and older Etan trampoline models can be ordered from our webshop. If you cannot find a specific part or need assistance, please contact us and we will be happy to help.

If you want to measure the length of a trampoline spring, measure the entire spring including the hooks. Before measuring, remove the springs from the trampoline so that they are in a relaxed state.

In some cases, a trampoline mat can be repaired. However, it is important to know when this is still possible. Therefore, the following points should be considered:

- Is there a single hole in the mat smaller than a 2-euro coin? Then the mat can often be repaired using a trampoline repair kit.

- Are there multiple holes smaller than a 2-euro coin, or a hole larger than a 2-euro coin? Then it is advisable to replace the mat.

- Has the trampoline mat become gray and dull? Then it is also advisable to replace it. Once the mat turns gray and dull, this indicates that its UV resistance has been compromised and the material has become brittle. This increases the risk of tearing, which could compromise the safety of your child(ren).

To find out which trampoline mat you need, follow these steps:

1. Measure the outer dimensions of the trampoline

2. Count the number of trampoline springs

3. Measure the length of the springs, including the hooks, in a relaxed state

4. Check the type of triangle: is it a metal triangle or a plastic triangle?

See which trampoline mat meets these requirements, or use our mat buying guide.

Once the old mat has been removed from the trampoline, lay the new mat unfolded into the frame. Attach one spring in each direction to connect the mat to the frame. Then go around several times, attaching a spring every five triangles, until the entire mat is secured to the frame.

There are a few important things to consider when choosing the right trampoline safety pad for your trampoline:

1. Is your trampoline on legs, inground, or level with the ground?

2. What are the dimensions of your trampoline?

3. Does your trampoline have a safety net?

4. Use our safety pad buying guide and enter all the information. You will then see all available options. The choice is yours!

Is your trampoline frame rusty? Rust on the legs or in the slots where the springs are attached can be dangerous. Replacing it in time is essential!

Our trampoline frames are not standardly offered in our webshop. Looking for a specific frame? Contact our customer service – they will be happy to assist you.